We are a remarkably relaxed organization. We hope not to scare you with our terms & conditions below but it is prudent that we have them and that you understand them before booking Pangkil. We reserve the right to change any or all of these at any time.

BOOKING PANGKIL

1. Our online bookings calendar is updated weekly. We sometimes have two or three requests for the same dates. We reserve the right to choose any party, but generally ‘first in, best dressed’ applies.
2. We have been known to hold the island for up to 5 working days after receipt of a firm booking untill we receive a deposit. However - see above - if there are competing parties, it's ‘first past the post’ and we strongly suggest you do not delay sending your deposit.
3. Bookings can only be confirmed when a deposit has been received in full (and cleared). You will be notified by email at this point and only then can assume that your booking is ‘in the bag’
4. We reserve the right to refuse bookings

SINGLE POINT OF CONTACT
We reserve the right to deal with a single person for all financial and administrative matters. This person is generally referred to as the “Group Organizer” on our website and in our documentation. The Group Organizer is:

1. The sole point of contact. We do not have the resources to answer questions from other members of the group directly (as they are often duplicated)
2. Responsible for ensuring that her/his group books all necessary public ferries (outbound from Singapore)
3. Responsible for summarising and sending us all ferry and passport information for her/his entire group

DEPOSIT REFUND POLICY
We reserve the right to not refund the deposit under any circumstances. We generally do refund deposits under the conditions explained here.

FINAL GUEST NUMBERS & PAYMENT IN FULL

1. We require final guest numbers 72 hours before the day of departure to Pangkil as we have to buy food and provisions in advance. We reserve the right to charge for ‘no-shows’. Generally however we are flexible and allow changes until the day before as long as we have been forewarned of any difficulties.
2. We require the balance of the accommodation to be paid 72 hours before the day of departure to Pangkil. This holds for all corporate customers and parties new to Pangkil.
3. From time-to-time we may allow regulars to pay the balance of the accommodation on the island with a single SGD cheque or SGD cash
4. All ancillary charges (drinks, extra meals – if any, extra launch trips – if any) may be settled on the island, before departure, with a single SGD cheque or SGD cash. There are no exceptions

CANCELLATIONS

1. We reserve the right to cancel your trip at any time (things happen !) Fortunately, we have never had to do this and, if we do, you will get your money back.
2. If you cancel, then the conditions under “DEPOSIT REFUND POLICY” above, apply.

DAMAGE
We reserve the right to charge for any damage to the island, resort, fittings & fixtures, boats and sporting equipment.

INSURANCE & LIABILITY WAIVERS
We strive hard to ensure a safe trip to, and stay on, Pulau Pangkil Kecil. However, in no way can the company owning Pangkil, the shareholders, the staff, contractors, consultants, agents in Singapore (including but not limited to Calm Cove Pte Ltd, EAS Maritime Agencies Pte Ltd, and their staff, directors, managers, shareholders or principles) be held responsible or liable for any loss of life, injury, loss of property, damage to property or any claims at all while on or near Pangkil, or any other islands visited during the trip, on or near sea transport or land transport on Bintan.

PRIVACY POLICY
Our privacy policy is explained here.