CONTACT US

Our head office is located in Bintan, Indonesia. We also have satellite offices in Singapore, Sydney and Hong Kong, all operating on a part-time basis. 

You may contact us via our Enquiry/Booking Form. We suggest to fill in all the blanks as much as possible.

ENQUIRY NOTIFICATION
You should receive a computer generated email immediately after submitting your Enquiry/Booking Form and a personal response via email within 2 working days. If neither of these emails is received, we suggest that you resend your enquiry. 

EMAIL US
We would prefer you to contact us via the form mentioned above. If necessary, you can also contact us in this email: paradise@pangkil.com

PRE-TRIP COMMUNICATIONS
Group Organizers - once we have received your deposit and your booking has been confirmed, you will probably not hear from us until a month before your trip. Subsequently, you will need to fill out the Final Details Form when you have your final group count and ferry bookings sorted out.

EMERGENCY PHONE NUMBERS
Most groups manage to make it to Pangkil and back without ever speaking to us by phone. You may want/need to touch base with our staff directly, particularly if you have not had an email response close to your date of departure:

Singapore Marketing & Sales Office
For all urgent enquiries and matters until a day or two before your trip contact:
Calm Cove Pte Ltd, our Marketing & Sales arm in Singapore
Phone: ALL initial contact with Pangkil MUST be via the ENQUIRY form (see the link at the top of this page OR visit the RESERVATIONS section). Our number will be given out if necessary.

Logistics & Transport
For all urgent enquiries and matters until a day or two before your trip, please contact:


Logistics & Transport
If there are problems on the day of your departure, please contact:
Dedy Goh - Bintan Operations Manager
Phone: +62 812 700 6756 (mobile - 10 digits for this network)

The Island
Fitri Kwok - Island Manager
+62 813 6451 6051

Joshua Tan - Customer Service Manager
+62 823 9252 8266(mobile - 11 digits for this network)

 

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